Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Yew Tree


Unable to get appointment for urgent issue

I was unable to get an appointment here so I went to Solihull urgent treatment centre. They told me I needed an urgent blood test and to go back to my GP. When I contacted Yew Tree again they still would not listen to me. I now have to wait over 2 weeks for the appointment leaving me very worried as I was told the issue was urgent.